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Shipping and Returns


What forms of payment do you accept?
tuxedoshirts.com accepts all major credit cards (Visa, Mastercard, Discover, and American Express), personal checks, money orders, travelers checks, and PayPal. Please note that all checks and money orders must be payable to Paragon Uniform & Apparel.

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Do I have to order online?
Absolutely not. tuxedoshirts.com is not a virtual company. We welcome you to speak to one of our knowledgeable customer service representatives at any time. You can reach us by simply calling us toll free at 1-888-245-0148.

You also have the option of printing out our order form and faxing it to 718-748-0464, or mailing it to us at:

Paragon Uniform & Apparel
9728 3rd Avenue Suite 541
Brooklyn, N.Y. 11209

Please note returns will not be accepted at this address without an ARM number.

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Is it safe and secure to submit my credit card and personal information online?
Yes. Your sensitive information is entered through pages that reside on our secure (SSL) server. Your information is encrypted before being transmitted to our server, it is never simply emailed to us. This technology is currently the online industry standard for e-commerce.

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How long will it take to receive my order?
Your order will be processed immediately and usually shipped within 24 hours. Orders received by 1pm EST are usually shipped the same day. Orders received after 1pm EST are typically shipped the next business day. Orders placed on Friday after 1pm EST, Saturday, or Sunday will typically not be shipped until Monday. The standard shipping time for your order will be anywhere between 1-7 days. Saturday, Sunday and national holidays are not considered business days for delivery purposes. Shipping time varies depending on your location within the United States. Express shipping options are available.

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Will I be charged sales tax on my order?

State tax will not be applied to your order unless you are a New York State resident, in which case the sales tax is will vary according to your loacation.

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What is your return policy?

We, at tuxedoshirts.com, try our very best to provide you with clothing of high quality and good fit. If, for any reason, you are not completely satisfied with your purchase, you may return the item(s) to us within thirty (30) days for a full refund or exchange. 

Please note that tuxedoshirts.com cannot accept any merchandise that has been used or altered in any form from its original state. Tuxedo shirts and socks are the only items that cannot be returned or exchanged once removed from original packaging.  All other merchandise MUST be returned in its original carton, including all packing materials. Shoes must be returned in new condition AND original shoebox for credit.  Shipping charges are non-refundable.

All returns must be able to be resold as "brand new" again.  Garments that are returned with heavy household odors, including cigarette smoke, will not be accepted as a return and will be shipped back to customer.   Garments that have been dry cleaned or laundered cannot be returned for a refund.  These garments would be considered a final sale.

Returns will not be accepted FOR ANY REASON if the original tag(s) have been removed.  These garments cannot be sold as new again.

To avoid a 20% restocking fee, please return all merchandise in its original carton, including all packing materials and contents.

Please contact us at info@tuxedoshirts.com to be issued an Authorization to Return Merchandise (ARM) number. You must clearly mark your ARM number on every package being returned; unfortunately we cannot accept your shipment without it.

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Will there be shipping charges on my purchase?
Shipping is free for all tuxedo packages shipped within the continental United States. In the event that you choose not to order one of our tuxedo packages, or you live outside the continental U.S., there will be a modest shipping charge applied to your order. We make every effort to keep our shipping charges as low as possible.

Standard UPS Ground:  $7.95 on orders under $50
   $9.95 on orders between $75-$100
   Free Shipping on orders over $150
   
Express - 3 Day Select  $15.95 on orders under $50
   $19.95 on orders between $50-$150
   $29.95 on orders over $150
   
2nd Day Air:  $21.95 on orders under $75
   $29.95 on orders between $75-$150
   $37.95 on orders over $150
   
Next Day Air:  $39.95 on orders under $75
   $59.95 on orders between $75-$250
   $69.95 on orders over $250

Please note that for shipments to Hawaii, Alaska and Puerto Rico, Shipping costs to these states will be a flat rate of $45.00

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PLEASE NOTE: We only ship within United States.

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